❓ HELP CENTER

369jili FAQ —
Your Questions, Answered

Welcome to the 369jili Help Center. Whether you are a brand-new player from Cebu just setting up your first account, or a regular from Makati who wants to know more about withdrawal timelines, this FAQ page covers everything you need to know about playing on 369jili.

Browse by category using the quick links below, or scroll through the full list of frequently asked questions. If you cannot find what you are looking for, our 24/7 live chat support team is always ready to help.

👤 Account 💳 Deposits 💸 Withdrawals 🎮 Games 🎁 Bonuses 🔒 Security 📱 App 🛡️ Responsible Gaming
QUICK STATS
Total FAQ Topics 40+
Support Available 24/7
Avg. Response Time < 2 min
Min. Deposit ₱100
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24/7 Live Chat Support

Can't find your answer in the 369jili FAQ? Our live chat team is online around the clock — including weekends and Philippine holidays. Average first response time is under two minutes.

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Email Support

For detailed account inquiries, document submissions, or formal complaints, reach the 369jili support team by email. All emails are acknowledged within one hour and fully resolved within 24 hours.

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Filipino-Friendly Service

The 369jili support team understands Filipino players. Whether you are asking about GCash limits, PBA betting markets, or local payment methods, our agents are trained to help you in plain, clear English.

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Instant FAQ Search

The 369jili FAQ is organized into clear categories so you can jump straight to the topic you need. No scrolling through irrelevant content — just fast, direct answers to the most common player questions.

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Regularly Updated

The 369jili FAQ is reviewed and updated every time a new feature, payment method, or game category is added to the platform. You are always reading the most current information available.

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Safe & Transparent

369jili believes in full transparency. Every policy, rule, and process described in this FAQ reflects the actual terms and conditions of the platform — no hidden clauses, no surprises.

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Account & Registration Deposits & Payments Withdrawals Games & Betting Bonuses & Promotions Security & Verification Mobile App Responsible Gaming
Account & Registration

Creating a 369jili account takes less than two minutes. Click the Register button at the top of any page, fill in your mobile number or email address, set a secure password, and confirm your details. You will receive a one-time PIN (OTP) to verify your number. Once verified, your account is active and ready to use. Remember — you must be 21 years old or above to register and play on 369jili.

Yes. In line with Philippine regulations, all 369jili players must be 21 years of age or older. This applies to registration, deposits, gameplay, and withdrawals. 369jili reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be immediately suspended and any funds returned.

No. Each player is permitted to hold only one active 369jili account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option on the Login page instead of creating a new account.

Go to the Login page and click "Forgot Password." Enter the mobile number or email address linked to your 369jili account. You will receive an OTP or reset link within a few seconds. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to our 24/7 live chat support for manual account recovery.

Log in to your 369jili account and navigate to the Profile or Account Settings section. You can update your display name, email address, and contact number there. Note that changes to your registered full name or date of birth require identity verification documents. Submit a valid government-issued ID through the verification portal or contact live chat support for assistance.
Deposits & Payments

369jili supports a wide range of Philippine payment methods including GCash, PayMaya, BPI, BDO, Metrobank, and other major local bank transfers. All transactions are processed in Philippine Peso (₱). We are continuously adding new payment options — check the Cashier section inside your account for the most up-to-date list of available methods.

The minimum deposit on 369jili is ₱100. This low entry point means players from all over the Philippines — whether in Metro Manila, Cebu, Davao, or the provinces — can enjoy the full game library without needing a large starting bankroll. Maximum deposit limits vary by payment method and account verification level.

Most 369jili deposits are credited instantly. GCash and PayMaya transfers typically reflect within seconds. Bank transfers via BPI, BDO, or Metrobank may take between 5 and 30 minutes depending on the bank's processing time. If your deposit has not appeared after 30 minutes, contact our live chat support with your transaction reference number and we will resolve it promptly.

369jili does not charge any platform fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on the transfer type. We recommend checking with your payment provider before initiating a transfer. GCash and PayMaya peer-to-peer transfers are generally free for standard amounts.
Withdrawals

Log in to your 369jili account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method — GCash, PayMaya, or bank transfer — enter the amount, and confirm. Make sure your account is fully verified before submitting a withdrawal request, as unverified accounts may experience delays.

Withdrawal processing times on 369jili are among the fastest in the Philippines. GCash and PayMaya withdrawals are typically processed within 15 to 30 minutes. Bank transfers to BPI, BDO, and Metrobank are usually completed within 1 to 3 business hours. Withdrawals submitted during peak hours or on Philippine public holidays may take slightly longer.

Yes. The minimum withdrawal amount on 369jili is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional identity checks as part of our standard anti-money laundering procedures. These checks are typically completed within 24 hours.

Common reasons for a delayed 369jili withdrawal include: incomplete account verification, an active bonus wagering requirement that has not yet been met, a mismatch between your registered name and your payment account name, or a temporary hold triggered by our security system. Log in and check your account notifications for specific details, or contact live chat support for a status update.
Games & Betting

369jili offers a comprehensive game library covering online slots, live dealer casino games, and sports betting. Slot highlights include Fortune Ox, Megaways, Diamond Tycoon, Circus Delight, Dino Hunter, and Bikini Paradise. The live casino features baccarat, dragon tiger, roulette, blackjack, and sic bo. The sportsbook covers PBA, NBA, UFC, boxing, football, volleyball, esports, and sabong. Visit the Game page for the full library.

Yes. All slot games on 369jili use a certified Random Number Generator (RNG) that has been independently tested and audited. Live casino games are streamed from licensed studios with real dealers operating under strict regulatory oversight. The published RTP (Return to Player) percentages for each game reflect actual, verified payout rates — not marketing estimates.

Minimum bets vary by game type. Most 369jili slots allow bets starting from as low as ₱1 per spin. Live baccarat and dragon tiger tables start from ₱50 per hand. Sports betting markets have a minimum stake of ₱20 per bet slip. High-roller tables and VIP rooms have higher minimums — check the individual game lobby for exact limits.

Absolutely. Every 369jili game is fully optimized for mobile play. You can access the complete game library through your mobile browser without downloading anything, or download the dedicated 369jili App for an even smoother experience. The app is available for both Android and iOS devices and is optimized for Philippine mobile networks including Smart, Globe, and DITO.
Bonuses & Promotions

369jili offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page inside your account after registration. Bonuses are subject to wagering requirements before withdrawal — always read the full bonus terms before claiming. Visit the Register page to create your account and see the current welcome offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Progress is tracked automatically in your account dashboard.

Yes. 369jili runs regular promotions for existing players including reload bonuses, free spins on featured slots like Fortune Ox and Megaways, cashback offers on live casino losses, and enhanced odds on PBA and NBA games. Jackpot tournaments and weekly leaderboard competitions are also available. Check the Promotions section inside your 369jili account for the latest active offers.
Security & Verification

369jili uses 256-bit SSL encryption on all data transmissions between your device and our servers. Your personal information is stored in secured, access-controlled databases and is never sold or shared with third parties for marketing purposes. For full details on how we handle your data, read our Privacy Policy.

Know Your Customer (KYC) verification is a standard requirement for all licensed online gaming platforms. 369jili conducts KYC to confirm player identity, prevent underage gambling, and comply with anti-money laundering regulations. You will be asked to submit a valid government-issued ID (such as a Philippine passport, SSS ID, or driver's license) and a selfie. Verification is typically completed within 24 hours.

If you suspect your 369jili account has been accessed without your permission, change your password immediately via the Login page and contact our 24/7 live chat support to flag the account for review. Our security team will investigate and, if necessary, temporarily freeze the account to prevent further unauthorized activity. Never share your password or OTP with anyone — 369jili staff will never ask for these details.
Mobile App

Visit the App page on the 369jili website to download the latest version of the app for Android or iOS. The Android APK can be downloaded directly from our site. iOS users can install the app via the App Store link provided on the App page. Installation takes less than a minute on most Philippine mobile devices.

Yes, the 369jili app is completely free to download and install. There are no subscription fees or download charges. The app uses the same account as the web platform — just log in with your existing 369jili credentials and all your balance, bonuses, and game history will be there waiting for you.

Yes. The 369jili app gives you access to the complete game library — all slots including Fortune Ox, Megaways, Diamond Tycoon, Circus Delight, Dino Hunter, and Bikini Paradise, plus the full live casino and sportsbook. The app also supports all deposit and withdrawal methods, bonus claims, and account management features available on the desktop site.
Responsible Gaming

369jili provides a full suite of responsible gaming tools accessible from your account settings. These include deposit limits (daily, weekly, monthly), session time reminders, loss limits, cooling-off periods, and self-exclusion. Self-exclusion can be set for periods ranging from 30 days to permanent. For more information, visit our Responsible Gaming page.

To activate self-exclusion, log in to your 369jili account, go to Account Settings, and select "Responsible Gaming." Choose the self-exclusion option and select your preferred exclusion period. Once activated, you will not be able to log in or place bets for the duration of the exclusion. If you need immediate assistance, contact our live chat support team who can activate a self-exclusion on your behalf right away.

If you or someone you know is struggling with gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) operates responsible gaming programs and support resources for Filipino players. You can also reach out to local mental health organizations and counseling services. 369jili encourages all players to gamble responsibly and to seek help without hesitation if gambling stops being fun. Visit our Responsible Gaming page for more guidance and resources.
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Play 369jili Responsibly

369jili is strictly for players aged 21 and above. Gambling is entertainment — never chase losses or wager more than you can comfortably afford to lose. Use our built-in responsible gaming tools to stay in control. Learn more →

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Live Chat Support
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Email Support
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Still Have Questions? Join 369jili Today

The best way to experience 369jili is to play it yourself. Create your free account in under two minutes and get instant access to 750+ games, live casino tables, and sports betting markets — all built for Filipino players.

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21+  Gambling can be addictive. Play responsibly. Only players aged 21 and above are permitted to use 369jili.